Thursday, November 16, 2006

dot COM dot KH registration pain in Cambodia, or the art of complicating a simple process

Ever wonder why not many businesses are registering their domain names in Cambodia (domain name .com.kh)? Vireak from Siem Reap provides on his blog a list of red tapes and stumbling blocs which turn a simple process usually done online into a dramatic adventure. Here are some of the many "surprises" Vireak encountered:
  • the [registration] office is located inside the Ministry of Post and Telecoms near Wat Phnom, in a small room in the south building in the 3rd or 4th floor (can’t remember, try your luck to find it)
  • since it was in Phnom Penh, I needed to travel down from Siem Reap
  • at that time there was One and only One administrator in the office
  • for some reasons, the One and only One administrator did not work in the afternoon, the office hours was every morning Monday to Friday only (damned I arrived at PP on friday afternoon, 3 days gone for nothing)
  • the copies of the certificates (trade/organization/personal) must be certified by the Phnom Penh or provincial Municipality
  • after the registration is done, the admin won’t allow the domain owner any control over the DNS…I’m not too pleased with this the domain owner is supposed to have control over his own domain. I got the feeling that the admin might hold the domain for ransom…and indeed it was
  • when I asked to change the server IP addresses, the admin charged me US$10 for the change…how did it feel? the domain owner asked to change his own domain and got charged US$10… in Cambodia a few clicks = US$10
  • the whole process took me over 1 month from start till the domain was up and running
  • the most blatant excuse I got was “Cambodia is not as technologically advanced as other countries, you know?” SIC!!
Click here to read Vireak's complete report.

3 comments:

Anonymous said...

This domain administrator and his colleagues receive their salaries from the State to supposedly serve the people. But they regard their state incomes as the obligation of the Cambodian people to serve them instead.

There are many other blatant excuses they employ to exact more money out of the dot-com-dot-kh entrepreneurs. If they notice that the requested domain name seems to sound interesting they will say that it has been reserved at the moment but it could be released for a price. Or, they say the name must have a minimum number of characters but they will allow it for a price. It would be more convenient, and possibly cheaper, to go for the international dot-com domain name through private companies instead.

But, Khmer business compatriots will always want to have their own identity on the web and to say to the world that ".com.kh" has many exciting possibilities and opportunities to offer. If only those idiots at the ".com.kh" administration could understand that.

Anonymous said...

HUn sen will be assassinated by his bodyguard. That bodyguard will be considered as a hero in Cambodia...


It is coming soon...

Anonymous said...

Yes thats the truth in Cambodia. Hun sen´s government has nothing improved since it has been in power for decades, yet they make it go down head!!!

I am longing for that day happens for the end of Hun sen so that we can build a btter cambodia...

I will agree also that who can assassinate hun sen should be protected and treated as hero of the nation...